Should cleaning operatives be more visible in a post-lockdown built environment?

Should cleaning operatives be more visible in a post-lockdown built environment?

  • February 3, 2022
  • in Blog
  • 103

Research suggests that for 75 per cent of people the ability to check the hygiene protocols of public and commercial premises online and actively see stringent hygiene and cleaning procedures taking place, would make them more likely to visit[1]. SBFM asks; should cleaners be more visible in a post-pandemic working environment?

Cleaning operatives have for some time played an essential, yet largely unseen role in maintaining cleanliness in a variety of workplaces. Be that performing out-of-hours routine cleaning or springing into action to perform deep cleans and disinfecting areas closed due to reported COVID-19 cases.

The pandemic has served to highlight not only the need for high quality cleaning processes, and rigorous health protocols for consistent cleaning and disinfecting, but also greater visibility and frequency of cleaning. And it would seem pandemic-induced changes in public attitudes towards hygiene have forever altered cleaning practices as the world re-opens.

Cleaning for instilling confidence

With some 61% of surveyed individuals claiming that seeing cleaners in public spaces makes them feel that safety measures are being taken seriously, a quarter of people saying that visible cleaning instilled a sense of trust in the environment, and 27% agreeing it made them feel safe[2], it is perhaps of little surprise that customers are demanding higher frequency of cleans and highly visible schedules.

The implication is that organisations that fail to provide greater visibility of cleaning in their buildings run the very real risk of damaging consumer or employee confidence and will likely be presented with more far-reaching consequences. Failure to instil confidence in retail customers, for instance, could result in reduced footfall and, ultimately, revenue for retailers.

We are seeing that, in populated built environments — corporate offices and retail outlets, for example — the mindset shift towards cleaning for confidence has accelerated the frequency of cleans and the desire for highly visible schedules.

From an FM and cleaning perspective the place to start is to understand the operational parameters of the building or buildings themselves – including levels of occupancy, activities being undertaken within and general layout.  

Having such a high-level knowledge can be vital to proficiently planning, executing and monitoring cleaning activities across corporate estates. Even more so in the era where cleaners must be visible, but still adhere to strict and necessary social distancing guidelines.

SBFM’s ability to deploy 3D scanning technology to capture spatial data and images from corporate offices, and create fully immersive panoramas of indoor spaces, can help our cleaning operatives to safely navigate premises during daytime operations.

By combining such visual data with our innate capability to understand our clients and deliver what they want, rather than telling them what we offer, we can shape our service around their needs.

Clearly each environment is unique, particularly when it comes to cleaning requirement. However, that said, in many of the corporate environments in which we operate, to reassure people of safety, our operatives are now performing greater volumes of daytime cleaning and periodic programmes of sanitisation fogging cleans to high footfall/high touch areas.

To facilitate the touchpoint cleaning we deploy a suite of advanced COVID-19 fogging equipment to high-touch areas in each of our clients’ sites and train a core team of people, negating any need for call outs and additional costs for any reactive infection cleans. This allows our teams to react responsively at a local level.

Total transparency

Of course, such visibility is not solely limited to the built environment. At SBFM we are working closely with clients to increase transparency of our day-to-day operations, including overall contract performance and financial detail.

By delivering such data via a real time client dashboard, we can provide increased visibility of everything from attendance, audit results, compliance reports, period work schedules, management communication and much more.

To find out more, contact the SBFM team today: www.sb-fm.co.uk./contact


[1] https://www.fmj.co.uk/visibly-clean/

[2] https://www.tomorrowscleaning.com/cleaning-news/visible-cleaning-key-to-consumer-confidence