In honour of her well-deserved promotion, we recently had the pleasure of catching up with Amy Monaghan, our Head of Business Support and Workplace. We delved into her career journey and gained insight into her vital role within our business.

Can you tell us a bit about your background and experience, and what led you to join SBFM?

I’ve been in the facilities management industry since I left school, working my way up from an administrator at a family-run maintenance company to various roles at Mitie, and finally to my current job at SBFM.


With the experience I’ve gained in workplace efficiency and support, the opportunity to join a leading and progressive FM company like SBFM felt like the perfect fit for me, and a natural step forward in my career. Now, almost two years since joining the business, I’m still learning and enjoying every day.

What does a typical day as Head of Business Support and Workplace look like?

As the Head of Business Support and Workplace, I play a big role in driving our organisation forward, making sure that contracts perform successfully across all divisions of the business, and internal key performance indicators (KPIs) and service level agreements (SLAs) are met.


One of the most exciting aspects of my job is the responsibility of pulling together essential data for monthly and quarterly client reports. On a typical day, I’ll work closely with our operational teams and field-based colleagues, offering support in using our systems and data effectively. My role is all about equipping them with the right information to share with clients and frontline colleagues. This is crucial in enhancing communication and efficiency.


Alongside my business support function, I’m also responsible for taking care of both offices and keeping our head office colleagues happy.

What's the most rewarding part of your job? And what's the most challenging part?

The most rewarding part of my job is maintaining a well-organised workplace where my colleagues can thrive and be happy. Seeing how my efforts have a positive impact on the whole organisation and the people within it is so rewarding.


I’d say the part that really keeps me on my toes is the delicate balancing act of handling all the different responsibilities that come with my role. Making sure everything in business support and workplace management runs like a dream can be quite the challenge, but I definitely enjoy the reward of keeping things smooth and on track.

What do you think are the biggest skills you bring to work?

Some of the biggest skills I bring to work are communication, leadership, problem-solving, teamwork, and critical thinking. These skills enable me to effectively work with colleagues, address challenges, and lead teams to achieve their goals.

If you could give advice to someone in the FM industry looking to progress their career, what would it be?

My advice would be to trust yourself and follow through with your ideas. Don’t hold back! Put forward your suggestions and take the initiative to make positive changes in the workplace. Remember that no question is silly. Seriously, always seek feedback because that’s how you learn, grow, and improve in every situation that comes your way.

Outside of work, what keeps you busy?

I enjoy socialising with friends and keeping busy doing lots of different things. It’s so important to have a good work-life balance and take part in hobbies and interests that bring joy and fulfilment.


To find out more about career opportunities at SBFM, please visit: