LOGISTICS & DISTRIBUTION
Whether your business is logistics, mail delivery, fulfilment or distribution centres, depots are fast-paced environments with high volumes of traffic and tight deadlines. We work to understand the challenges and shape a ‘safety first’ high-quality service to meet client needs.
THE SBFM DIFFERENCE
For the past four years we’ve been working with a global logistics company who are a leader in providing cutting-edge logistics solutions for multinational companies. They provide an extensive range of services across approximately 869 warehouse locations spanning 27 countries, with a workforce of around 130,000 team members.
For a long time the client’s soft services were affected by poor on-site management. This included discontent and low morale among the existing workforce, as well as the failure to meet standards set by an external food safety standards company.
Meeting these standards, as well as passing external audits that impacted their British Retail Consortium (BRC) accreditation, is vital to the company’s ability to service its partners. That they weren’t always able to pass them was severely hindering their ability to thrive as a business.
- 100% achieved on every audit, giving the client confidence in service continuity
- 100% BRC audit pass rate
- Ensured the client’s customers remained satisfied
- Recently signed a contract to provide further services on top of existing agreement
We provide a full range of FM services across 76 sites including distribution hubs, temperature-controlled and ambient warehouses, offices, washrooms, communal areas, and welfare facilities. Our services include:
• Core Cleaning in Distribution Hubs
• High-level Cleaning
• Window Cleaning
• Washroom Services
• Waste Removal & Recycling
• Forklift Provision
• Consumables Supply
• Pest Control
By drawing from our years of experience and expertise we were able to promptly understand the client’s operations. As we’re also familiar with audit standards, we were able to deliver a tailored service model that aligned with operational needs and addressed the client’s challenges.
By analysing the previous contractor’s methods and the client’s audit history, we identified issues with rigid scheduling and BRC audits. Using this information we created site-specific schedules that aligned with operational demands and audit timetables. We also improved staff morale and productivity by promoting from within and offering comprehensive training to existing staff.