- March 4, 2026
As part of National Careers Week 2026, we’re spotlighting career journeys that show how progression can take shape in different ways.
Rosie Jackson’s move from Recruiter to Account Manager is a clear example of how resilience, initiative and a willingness to step forward can create new opportunities.
Rosie’s Career Journey
Rosie joined SBFM in 2023 as a Recruiter, supporting hiring across the business. She worked closely with operational teams to understand their needs, bring in the right talent, and help new starters settle in. The role gave her a strong foundation in how the business works and allowed her to build great relationships across teams.
In early 2025, organisational changes opened the door to new opportunities within SBFM. Rather than seeing it as a challenge, Rosie used it as a chance to think about what she wanted next in her career.
“A conversation with our CEO, Matthew Chapman, really helped me see things differently,” she says.
“He encouraged me to view change as an opportunity – a chance to take the next step. That mindset shift made all the difference.”
With this encouragement and a fresh perspective, Rosie began exploring opportunities beyond her existing role.
Taking Initiative Made the Difference
Following that conversation, Rosie transitioned into an Account Executive role where she supported operational delivery and managed client relationships. While it was a big step up from her previous role, she embraced the challenge and a steep learning curve, gaining valuable experience and broadening her understanding of how the business operates.
Soon after, she learned of a potential opportunity within the account management team. She proactively spoke with Rachel Chittick, who oversees the team, to discuss the role and what would be required to step into it.
“A pivotal moment in my journey was recognising that getting to Account Manager would require initiative. When I heard there might be an opportunity in retail account management, I didn’t wait to be approached. I had the conversation. I spoke directly about what the role involved, what would be expected of me, and where I could add value. That initiative played a big part in securing the progression.”
Rosie consistently showed both ambition and readiness. Within a few months, she was promoted to Account Manager – a role that she has grown to love.
Belief Builds Confidence
“As I settled into my Account Manager role and grew in confidence, I was honoured to then be named Future Leader of the Year at the SBFM Impact Awards – our annual awards night where colleagues and teams who go above and beyond, and embody SBFM’s values are recognised & celebrated.”
Rosie said, “I was genuinely surprised – but it reminded me that others notice your growth, even when you’re simply focused on doing your job well.”
The recognition boosted her confidence and highlighted the impact of stepping forward. It reinforced her belief in herself, motivating her to continue excelling in her role while inspiring and supporting her colleagues along the way.
Building on that Momentum
Alongside that recognition, Rosie found the drive to think ahead and focus on what comes next.
“My long-term goal is to become an Account Director, and I’m focused on continuing to develop the leadership skills, strategic thinking and experience needed to get there,” Rosie shares.
The Account Director role will be a step up in responsibility – overseeing larger client accounts, leading multiple teams, and driving strategic plans that shape the business. Rosie is aware it will be demanding, but she’s ready to rise to the challenge, building on the values and skills that have brought her this far, while embracing new experiences and learning opportunities to confidently take the next step in her career.
Rosie’s Advice
Reflecting on her journey, Rosie shares three key pieces of advice:
Build relationships across the business – wider connections mean wider knowledge.
Understanding how different teams operate strengthens collaboration and broadens perspective.
Ask for feedback. Growth comes from knowing where you can improve.
Constructive feedback provides clarity on where to focus development.
Act like you’re already in the role you want – take ownership and think bigger.
Taking ownership and thinking at the level above can help demonstrate readiness before the opportunity formally arises.
Rosie’s story demonstrates that meaningful career growth can come from navigating challenges and seizing opportunities. Her journey reflects the impact of personal drive, resilience, and the encouragement and guidance of colleagues in shaping a fulfilling career progression.